Maintenance & Support

Manufacturers' maintenance and support contracts are a standard expense for nearly every IT organization. At Artemis, we help you meet your business goals by ensuring that we support the right hardware and software at the right levels.  We are focused on helping you save money and simplifying your process of managing your manufacturer support contracts. When you renew your support contract with Artemis, you enjoy meaningful benefits and assessments of support levels that apply directly to your business goals. We work closely with you to identify decommissioned and co-terminated assets. We also help our customers maximize volume discounts and provide recommendations for technology refreshes that make business sense. 

Customer Care Center

The Artemis Customer Care Center was built for our clients and by our clients in order to meet their complex technology support needs.  Our 24x7 Customer Care Center is located in Chicago, IL and handles remote monitoring, multi-vendor triage, and is the central dispatch center for remote and local field support of complex Virtualization, Storage, and Networking environments.

Remote Monitoring

Artemis Technology understands that one remote monitoring tool does not fit all so we sell, configure, and use a handful of best-in-class, commercially available support and monitoring tools to meet our customers' needs. The Artemis Remote Monitoring services are built so clients can outsource the monitoring of a specific segment of IT (storage, network or VM environment), specific business solutions (backups, email availability, or business critical application), or provide full outsourced IT monitoring.

Some of our favorite tools include:

• NexVu
• Virtual Instruments
  
   

Multi-Vendor Triage
 

Artemis Technology has experience with a broad range of technologies that are used to create complete solutions to support business goals.  As certified partners with technology companies, Artemis can front-end the support calls when a problem occurs. Being certified with multiple technology companies, Artemis is able to troubleshoot issues and cut through the vendor support red-tape for faster and more accurate problem resolution. In conjunction with our Remote Monitoring support offering, we have often started addressing issues before any escalations have occurred.  

See our partner page for a listing of certified technology partner solutions that we support. 

Field Support

The Artemis Technology field support team provides the technical architecture, installation, support, and remote hands to ensure that our clients' IT infrastructure is meeting their business goals.  From product installation to complete datacenter outsourcing our team can help you meet your Service Level Agreement (SLA) goals.